Very disappointed with Lancet

My name is Celiwe Mdluli and I am completely disappointed with Lancet especially Khayelihle Pelembe who is one of the supervisors. I am aware of two accounts that I owe Lancet. I have been fighting with Medical aid to pay but I also decided that I will pay if medical aid keeps refusing. I made payments of other small shortfalls beginning of January 2020 and then left the two big ones that I am fighting with medical for. Lancet sent me an updated statement end of January 2020.. Then on the 19th February 2020 Lancet sent me a statement with a new account that never existed in all statements that they sent me before and the treatment date is 14 January 2019.. A whole 12 mo nths later that account never existed but until now. Where was it before? I have spoken two people from the accounts department who at least listened to me although not keen on hearing me and wanting to help. I called again and requested a superior and was given Khayelihle who laughed at me claiming I am lying and just don't want to pay. If that's the case why did I make payments and why have I been in communication with Lancet? He refused to listen to me. Lancet must take responsibility of their mistake of failing to communicate with me about such an old account. Every month since August 2019 they were sending me statements but were not including the treatment date 14 January 2019. Now this account appears out of no where with their lawyers Strauss Daly on my case about it.. Also they were handed this account mid February 2020...

I hope I can get some help because already my credit name is badly ruined by Lancet. Regards Celiwe Mdluli (Patient: Ntandoyenkosi Mdluli)