USELESS WITH ACCOUNTS. I WONDER HOW MANY OTHER PEOPLE ARE GOING THROUGH THIS!

I am still waiting for a statement of account. I have been requesting this statement because Lancet sends SMS's with no statement of account. I have never experienced such incompetence in my life. I have been emailing Leandri Barnard, Lindokuhle Khoza and even all service emails and not one person can give me adequate feedback. Bear in mind that issues with this account began in August 2022. This is disgusting and pathetic service from people who are Team Leaders. and Contact center Supervisors. Also FYI, this was an issue that Lindokuhle confirmed in which we didn't owe Lancet any more money. I am sick and tired of Lancet's incompetence. I have never encountered such a disgrace in service. Don't give me reference numbers because nothing gets escalated. I WANT THE STATEMENT OF ACCOUNT IMMEDIATELY!!!!