1 reviews | Active since Feb 2017
Useless
<p>I have an "outstanding in hospital bill from July 2016 that Medical Aid didn't pay as LANCET didn't submit the right dates(how is that my problem?) they only resubmitted the right dates in November after COUNTLESS calls to their head office and them reassuring us that they are dealing with it. I get weekly smses reminding me of outstanding amounts and we call at least twice a month to see what is going on. Now suddenly I have been handed over to a debt collector and EVEN after we phone lancet and debt collector they say they will "investigate" what's going on. I have been given a letter and threatened legal proceedings? All calls are recorded for quality purposes which means that they have all our phone calls querying what's going on yet they still handed us over because of THEIR MISTAKE? </p> <p>We are tired of following this up and always getting a run around. </p> <p>Oh and we have paid this outstanding amount even though we were not liable for the payment and we are still being hounded. </p> <p>Useless </p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Best regards,
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Best regards,
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Best regards,
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Best regards,
We sincerely apologise for the erroneous capturing of the date of service that was submitted to Discovery and regret the manner in which we have handled your account.
Although the date was corrected (albeit in November) and the corrected account submitted to Discovery and their written assurance that the account will be processed, we have yet to receive their payment. We confirm receipt of your payment.
The account has been retracted from our external collections agency and we can confirm that no adverse listing has been made against your name. We are initiating another enquiry with Discovery and will revert to you soonest, after which a refund will be processed to you in the event of us receiving a payment from them.
We trust this is in order.
Kind regards
GM
Best regards,
We sincerely apologise for the erroneous capturing of the date of service that was submitted to Discovery and regret the manner in which we have handled your account.
Although the date was corrected (albeit in November) and the corrected account submitted to Discovery and their written assurance that the account will be processed, we have yet to receive their payment. We confirm receipt of your payment.
The account has been retracted from our external collections agency and we can confirm that no adverse listing has been made against your name. We are initiating another enquiry with Discovery and will revert to you soonest, after which a refund will be processed to you in the event of us receiving a payment from them.
We trust this is in order.
Kind regards
GM
Best regards,