Useless

<p>My wife had gone for blood tests due to pregnancy, she was on a maternity benefit through gems, I supp**** lancet with the codes and asked them to resubmit as my medical aid didn't pay the full amount of the tests lancet then told me they did submit and the amount was still the same that I was owing I then paid lancet not a day later I get an email from gems showing that I only owe the supplier meaning lancet about quarter of what I paid I the. Went to a lancet branch on the 5/11/2016 and they said that they can see that lancet owes me money so they tried to phone but there accounts department was closed on the 7/11/2016 I requested my refund via email, the 10th I only got a repsonse saying they need my banking details and proof of banking I sent that to them the same day 10/11/2016 the. The 14/11/2016 I request information about my refund they then respond 17/11/2016 tell me my refund will take 7-14 working days so I patiently waited, 24/11/2016 I send an email again to ask what is happening and that it takes me 2min to put there account number in and send them the money they been phoning me for , again I wait for a response the do so on 29/11/2016 and tell me they submitted my Info to the refund department on the 15/11/2016 and say for more info I must email them I send them an email they respond with in order to process my refund they need all my details and a copy of my I.D please tell me who has lancet hired to do there accounts and refunds and why are they so useless nearly a full month I have been waiting for my refund that they can see on there systems they are owing me from the 5/11/2016!! </p>