URGENT RESULTS PROBLEM

I live in Waterfall Hills Estate where we have a 24hr frail care centre available. I have chronic kidney problems and developed bad kidney pain on Thursday evening and made use of our care centre to send Lancet an urgent urine sample for MC&S testing to Sunninghill. My GP uses Morningside Clinic branch, but as it was after hours, I chose to go this route. What a mistake this turned out to be! My GP received NO results of any sort before this morning (Sat 30/01)! And only after I called the lab (on his behalf as he was busy) - only to be told by him when I did call him that he had pages missing from the report! I have made use of our care centre before for this service from the same branch without any problems, but NOT for urgent cases - and will no longer do so for urgent cases - I will now go directly to my GP for them (which I would have done on Friday had I known this would happen!) I am currently on antibiotic treatment for positive lab infection results. Shocking service from a reputable pathology provider! I would NOT recommend using Sunninghill hospital Lancet for urgent cases! Our care centre confirmed they had called for urgent collection!