Unsympathetic, unprofessional, disgusting

Hi there. Absolutely disgusted with Lancet. Unprofessional, most especially unsympathetic behaviour. My mum was admitted in hospital and had bloods done, however she was sebt bill regarding outstanding balance. We are querying that with medical aid and still waiting for response. Unfortunately my mum passed away 2 weeks ago and we told agent however we get called every day all the time. Now we handed iver to attorneys who calls us every minute. We as a family are disgusted and you havr just lost alot of clients. I will make sure we never use lancet again and will share this experience on social media as well. Id number; ***