UNSATISFACTORY AND UNFAIR SERVICE

I am a transplant patient who has been utilizing Lancet for my blood tests, as well as my mums, who was my donor. We have paid thousands in respect to bloods being done however the service and account handling remains pathetic. I have, today, received a demand from ITC regarding my Lancet account, that according to them, has been outstanding since September! Yet I have never received a statement with this reference and when I requested that a full statement be sent to me in February so I could settle any outstanding debt, this was not included. How can I be handed over when I never even knew this account existed. I appeal to everyone not to use Lancet because they unfairly hand you over when you are paying all your medical bills with no communication whatsoever! I for one will definitely never use Lancet again.