Unprofessional Service / Bad Experience

I went for a COVID test on 20/04/2021 at the Lancet Labs at Bedfordview Clinic. What a bad experience!!! When I got there I was told: "you have the wrong form! Fill in the correct one and we will help you". Huh? Not one of them were wearing name tags. I told the lady that the Doctor gave me the form, how can it be wrong? She told me that they are Lancet not Ampath. Oh okay then, I didn't know that it made a difference........so, I sat down and completed the form. The lady took my forms and told me to sit on the chair. While talking to her colleagues in her language, she filled in the necessary and asked me for the Doctor's details or cell number. I told her everything that he gave me the form so his details must me on there and before I could say anything else and without asking, she stuck the swab up my nose!! I did not know a swab can go that deep!! My eyes started tearing.....it was a horrible experience! Once done, she said: "you can go". Just that! Not: we are done and will sms you the result... or ... I am sorry, but we have to do this........nothing! It was one of the worst experiences of my life! We were a few people at the testing tent at that stage.......what a bad experience. Most people going for COVID testing are stressed and traumatised already.......a little bit of friendliness will make a huge difference! I really hope I never have to use Lancet again......not after that bad experience.