Unprofessional conduct - Absolutely appalled

If I could give less than one star I would!

In September/ October 2024 I had tests done. I was told I had nothing to pay. In April 2025 I receive an sms stating I owe them and i am being handed over. I contacted them multiple times to get a statement and it took them approximately 6 weeks to send it to me!

I then received a call shortly after finally receiving a statement to find out when I will make the payment! I hadn't even had the statement for a week!

I have just had yet another call after making a payment towards the statement and the person was rude and cheeky. She phoned me and wanted me to confirm personal information over the phone! I stated I will make payment over the next 3 months as I do not have it in my budget to pay all at once and she would not listen.

Definitely disgusting service from the accounts department. They take forever to give you a statement and then have the audacity to fight you for not paying!