Unprofessional behaviour

billed and handed over wrongfully after the lab called my daughter back for more blood specimen. They did not draw enough blood while she was in hospital.

Later I was told I owe R1400 and that's because my medical aid short paid. I told them I don't understand how when this was supposed to be done under hospitalization. The call centre agent was so rude and even went to say that I had taken my child for a check-up (which I didn't), she said that the doctor had written a referral form and it states that it was a review.

I tried to explain, she said it was my word against theirs but she will escalate the matter.

a couple of days ago I received another sms and email that stated an owed amount of R4400 for the same patient and same hospital visit.

No one is willing to solve my issue no matter how much I escalate it, they do not want to admit their faults. If we cannot get proper and competent service from our health workers who should we trust?

This is really unprofessional