UNPLEASANT EXPERIENCE AND ANNOYING CALLS

I am sitting with a 3700 bill because there is info that Lancet needs to acquire from my doctor's but they are not doing that,even my Gap Cover cannot pay because it needs to start from medical aid first. One agent had the audacity to tell me to get all that information myself,imagine.O have never came across something like that,I don't know if people are lazy doing their job or maybe they check who we are so they give us a run around.I doubt if I was white I was going to get such treatment.