MM
Mahomed M

1 reviews | Active since Jun 2019

22 Jan 2020, 11:27

Unknown

Greeting have called Lancet as Stacey and Deidre are no longer available as my mums account was in dispute with complaints at medical scheme. No reply to date. My dads deceased as he haf managed all the accounts. Mum has relocated hence upon my return have tried to assist mum to paying her accounts. Ntobi at Lancet mentuons only one account outstanding as medical aid paid up all. Have spoke to Mikaeel Chagan as he authorised 10% pensioners discount and mentioned will check if theres any other accounts outstanding. As he informed me another amount was written off. Need to ascertain if cms, gap cover and genesis has resolved payment for treatment s whilst patient was hospitalised.Please let me know. Appologies for the inconvenience caused. Tried to follow upwith Stacey and Deidre and have been informed they have left the company.

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Replies (1)
Lancet
Lancet's reply05 Feb 2020, 07:35
Official
Good day Mahomed

We acknowledge receipt of your query. Please email us your account reference number or ID Number to digital.marketing @lancet.co .za and we will escalate your complaint to our accounts department to resolve.

Thank you