*********, unprofessional, No communication.

Currently my wife is pregnant, her first trimester screening results indicated her Paap-A and Hcg Levels are low and often indicates are high risk for t13 and t18 chromosomal problems. Our ob-gyn said we should do a Nipt test which is 99% accurate and more reliable then the normal blood test. We had to then wait for doctor to sumbit letter to GEMS for approval, as the test is extremely expensive, once we recived approval on the 5th January we went to Nu Shifa hospital, picked up lancet form from our doctor and went straight to Lancet at the hospital. Bloods was taken at about 2pm on 5th January, the lab staff said results will takes 7-10 days. 30 minutes later we get call from lancet, receptionist asking if we can pay for the test cash and claim back from medical aid, after about 6 calls and emailing Auth from GEMS she did not reply.

The long anxious wait has began, praying all test come back as low risk, downloaded the lancet app to check on progress and to make sure as soon as results are updated will be able to breath a sign of relief. On lancet app 8th Jan status read as collected and ordered standby autolab, told wife ok bloods must be reached lab were specialized test will be done. From the 8th till 15th have opened the countless amounts of times to check if results are done. However, 15th Jan in the afternoon received call from our ob-gyn to ask why we never go and do the nipt test, to our shock my wife told her bloods was taken on the 5th, she said lancet called her an said wife did not do the bloods.

After the call my wife call shifa lancet, who said will follow-up on results, after like 30min we got a call back from Lancet saying the results are not ready as yet. Addtional stress for no reason.

Today at school at about 1pm my wife receives a call from Lancet saying blood spilled in transit and there was not enough blood to do the test. So from 5th Jan till 16th Jan lancet did not have the decency, compansion or thought to call an say, there was spillage of blood please can you go redo the entire process again. Now wife 16 weeks pregnant, the accuracy for t13 and t18 won't be as good as when blood was taken on the 5th Jan, an want wife to have to go through all the stress and anxiety again, when it comes time to phone people to pay accounts, or to pay cash you will get 10 calls a day, yet for important life-altering blood test test results they cant make 1 phone call, if that's that ********* no clue what is.

Been in life healthcare industry myself for over 13 years, I know every unit, department has some auth, has some mission statement that's to put patients health and well-being first, yet this shows these guys have no heart no interest or care for what they do. Alot of my patients, have complained but always said, "Lancet is best lab" have realiable results and can get results done from like 10years ago. However today, totally disgusted with them, will never refer or provide the option of lancet to any patient, that still been kind as I should take this matter to my lawyer!!!

This people should know certain test carry high priority and communication is key, it's not like a simple fbc, or u&e that test tube clotted, this is regarding a unborn baby's life!!!!!