********* COMPANY

I had blood tests taken at one of the Lancet laboratories (***) and paid R695. 00 I was later contacted by one of their consultants advising that my doctor requested additional tests to be taken it they needed permission from me. She advised it would cost about R600. 00 and I gave permission. I received the bill of R674. 00 which I paid on 26 September. To my complete surprise I was sent aother bill of R1400.20, I was then contacted by a Lancet consultant advising that I needed to pay the R1400. 20 I told him that I already paid the previous accounts and that it was unacceptable to get this huge bill as their consultant who contacted me previously advised it would cost about R600. 00. He told me it was only an estimate and the final bill was R1400. 20??? I was so shocked because an estimate means you will be need to pay about a few Rands extra and not double or triple the amount. I explained this to the call Centre agent via email and they sent me handwritten notes on a printout from their system saying 'patient is aware the bill will be sent.' They have constantly ignored my request to send me their complaints department's details and to date I've not received it. I have also not received a recording of the telephone conversation. I'm DISGUSTED and SHOCKED to be treated with such a lack of INTEGRITY AND RESPECT