Unacceptable service from Ribumet Lancet lab. Ballito.

I normally use other Lancet labs. Had no problem with report released on their app after results forwarded to doctor. I decided to use the quieter Lancet lab at the Ribumed hospital in ballito on the 17 July 2025 at around 08.05. I enquires from the nurse will my results be released on their app. She advised me the results will start to appear after two hours as they come. All my results except one were released accordingly on the same day. The next day the 18th I called the lady at the enquiries at around 9am to enquire about my PSA results. I was told that one result will not be released to me, it was on the 17th send to my doctor with the other results. I must call Him, so I did He told me they did not receive that result. I called the lady at Lancet at around 9.30am again and advised her accordingly the doctor did not receive my outstanding result. I requested her to please resend that one result (Psa) , the doctor was waiting. She agreed she would do that. It's the 19 the today, my doctor has not received the result as yet or neither has it been released on my app. Very very disappointing.