1 reviews | Active since Apr 2017
Unacceptable service
<p>In January 2017 I received an SMS notifying me that my Lancet account has been handed over to the lawyers. I was shocked and upset as this account with lancet was pending from 2015. I called the consultant and explained that no one notified me about that I owed Lancet an amount of R501.88. Lancet was suppose to notify me within 3 months from the date of consultation. I made numerous calls but Lancet could not explain why I was not notified. I feel that it doesnt take 2 years to notify customers of the outstanding amount. </p> <p>Lancelet statement 2017-01-27 Y ********** </p> <p> </p> <p>Thank you</p> <p>Yogitha</p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Dear Mrs Jagdew
We sincerely apologise for the manner in which we have handled your account and regret the inconvenience caused.
The Laboratory form that was submitted by Dr Shein had sp**** information and our attempts to trace you were unsuccessful.
However, the amount of R501.88 was rejected by your Medical aid on 06 August 2015 for reason that your Lmits/Savings were exhausted. We will retract the account from our external Debt collector and will only hold you liable for the principle amount of R501.88.
Kind regards
GM
Dear Mrs Jagdew
We sincerely apologise for the manner in which we have handled your account and regret the inconvenience caused.
The Laboratory form that was submitted by Dr Shein had sp**** information and our attempts to trace you were unsuccessful.
However, the amount of R501.88 was rejected by your Medical aid on 06 August 2015 for reason that your Lmits/Savings were exhausted. We will retract the account from our external Debt collector and will only hold you liable for the principle amount of R501.88.
Kind regards
GM