Unacceptable

We took the blood sample this morning at 6h45. The nurse in charge called Lancet Lab collections dept at 7h00. At 8h00 she called again to remind them. Nothing happened. At 9h00 we called again. Still nothing, only lame excuses that somebody will come to collect. At 9h30 I called Lancet customer services. After listening to some loud music for about 10 minutes I hang up. At the time writing this report (10h15) the sample still hasn't been collected. It is doubtful that the sample can still be used for tests after such long delay.<br> THIS JEOPARDIZES THE HEALTH OF OUR PATIENT as our doctor urgently requires the blood test for a diagnosis. <br> This is unacceptable. As this is the second time this has happened we will terminate Lancet as a service provider and move to Ampath.<br> <br> Regards<br> <br> Joerg Liebing<br> Woodlands Retirement Home & Frail Care Centre