JB
Jan B

1 reviews | Active since May 2011

20 Dec 2016, 09:30

trying to get a refund is like going to pull your wisdom teeth

<p>Its been months now, ive been trying to get my refund back! I've been emailing and phoning yet still no refund! This company is terrible!</p>

0
Replies (3)
Lancet
Lancet's reply20 Dec 2016, 09:44
Official

Dear Mr Bosch

We sincerely apologise for the delay in processing your refund and regret the inconvenience caused.

Kindly provide your proof of payment and Banking details to enable us to process this urgently (our records indicate that you have not provided these hence the delay).

Kind regards

GM

JB
Jan B's update20 Dec 2016, 10:24
Reviewer Update

That is so not correct! My email to the credit department on the 08 November 2016 at 12:08:33 read as follows: "Good afternoon, I trust that you are well. I have refund due to me, please let me know what information you require? My bank account details are... i even provided my cell phone number"!

I did not receive a reply or a simple phone call! How can you say that i have not provided my banking details. Now you want prove of payment! This was paid cash in May 2016 for my tests, now where must i now get proof of payment!!!! You guys!!!!!!

JB
Jan B's update03 Jan 2017, 12:16
Reviewer Update

And im still waiting for my refund!!!! I received an email from Boitumelo Ditle on the 20th December 2016 saying my refund will be processed by the 22th December 2016! And jip im still waiting!!!