Traumatized

I am traumatized by the experience I got from Lancet. I tested for covid 19 on the 24th and was happy about the service and how quickly I got the results. I'm disappointed and traumatized by the second service at I tested the kids. My niece and my younger son got their results on time and when i tried to use the mobile app for my elderly son as i didn't receive his results which was concerning as my sin is asthmatic, I realized that thy entered wrkng contact details ending with 5750 which i dont recognized. I phoned them to check the results over the phone which i held for ever with no answer until I ran out of airtime. I'm so hurt and traumatized because I am currently on quarantine with limited movement... I feel like I'm suffocating