TOTALLY UNHAPPY LANCET TESTING STATION GLYNWOOD:(

My son went for a rapid test paid cash and his experience was soured from the very beginning by the unhappy nurse who swabbed him for the test. It was mentioned that test results will be SMS to him - never got the results which was to have been within 15-30 miniutes. Got home made a call was told to join the APP to get the results nothing made another call and they could not find his results I made 2 calls and the first one said that the specimen had not reached their Lab and this was over an hour later after the swab and that the specimen was still at the testing station!!!! - will the specimen not be compromised??????? I then spoke to an Acting Team Leader who did not apologise for the treatment and that she noticed that the specimen had just reached teh Lab and to call back in an hour because she was not sure whether Rapid test results warranted sending out an SMS? Do people at LANCET know what has been posted on their websites and what each team is doing and what treatment is being given to people that could be traumatized not knowing their status??????