Their Mistake, But We Are Handed Over – Unacceptable!

I am beyond frustrated and absolutely furious at the complete incompetence your company has shown. In May 2024, my son needed medical attention, and Lancet conducted a blood test. However, you used the WRONG ICD-10 CODE, and for almost a year, we have been dealing with the consequences of YOUR mistake.

Despite sending countless proofs that this was YOUR ERROR, you have done NOTHING to fix it. Instead, you keep sending statements, and now you’ve taken it even further by handing us over to debt collectors. This is completely unacceptable!

How is this even happening? Are you running a business or a circus? Fix this immediately, correct the billing, and remove us from collections NOW. I will not tolerate any more delays or excuses.

I expect an urgent response and a resolution IMMEDIATELY.

FIX THIS NOW!