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1 reviews | Active since Jul 2021

30 Jul 2021, 17:44

Test Results Made PUBLIC

Lancet Laboratories posted my Tax Statement to someone else with the same surname as I. This included test results for my spouse and I. Our full names, dates of birth and the Doctors we visited were on the statement. An HIV/AIDS test was also on there. They broke the laws of confidentiality and privacy of South African citizens. I implore you, the public to be aware that any tests you have done at Lancet Laboratories is not private or confidential. There is no excuse for such disgusting disregard for patients who are scared and ill. Now we must also deal with the public knowing our test results and what tests we went for. You should hang your heads in shame Lancet Laboratories - you do not uphold the sacred values of Healthcare.

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Replies (1)
Lancet
Lancet's reply02 Aug 2021, 14:50
Official
Good day. Thank you for bringing this to our attention. We will require your personal information such as your ID number or MRI number to escalate this matter. 

Kindly confirm if you prefer to direct message or email us with your personal details so that we can initiate the customer complaint resolution process.

We look forward to your response.

Regards,
Lancet Laboratories