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Stella M
1 reviews | Active since May 2016
18 Mar 2021, 12:34
Terribly rude people at Lancet!
Ive already sent an email to Lancet saying that Ive paid the same amount they are claiming to ER Consulting based at Roseacres Clinic but now you insist on sending terribly rude messages demanding R170. What the hell is wrong with you people? It is not my fault that your customer service is non-existent nor that you are not following up with ER Consulting. I paid R170 to them at the beginning of Feb already so why do you also want the same amount now? I suggest you invest in some customer service training before sending messages to customers!!!!
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Replies (3)
Lancet's replyOfficial
18 Mar 2021, 13:16Good day Stella, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 4 8 1 8 1 7
Lancet's reply18 Mar 2021, 13:16
Official
Good day Stella, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 4 8 1 8 1 7
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Stella M's updateReviewer Update
23 Mar 2021, 12:45Is this how you sort out the problem? By sending yet another demand for payment? There have been no phonecalls or emails to sort anything out but yet you have time to send payment demands!
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Stella M's update23 Mar 2021, 12:45
Reviewer Update
Is this how you sort out the problem? By sending yet another demand for payment? There have been no phonecalls or emails to sort anything out but yet you have time to send payment demands!
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Stella M's updateReviewer Update
25 Mar 2021, 11:48Still have not bothered to call, but keep sending rude messages for payment. Will be adding Lancet to the existing ombudsman complaint against Roseacres today.
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Stella M's update25 Mar 2021, 11:48
Reviewer Update
Still have not bothered to call, but keep sending rude messages for payment. Will be adding Lancet to the existing ombudsman complaint against Roseacres today.