MA
Mohiyuddin A
1 reviews | Active since Oct 2011
17 Jun 2021, 08:34
Terrible service Lancet
Went for a COVID test on Tuesday at 3pm at the Lancet laboratory in Robertsham. Was advised that I will get my results in 20hours and still waiting till now. I even contacted the call centre wherein they advised that it’s now 24-48hrs for results. These people are playing with our lives. I even downloaded the app and cannot register as the cell number they have is incorrect. I advised this to the agent I spoke to. Whilst talking to her she cut the call On me. This is totally unacceptable service especially a service we paying towards. Please can I get my results ASAP
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Replies (4)0
Replies (4)
Lancet's replyOfficial
17 Jun 2021, 09:07Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 5 0 1 2 1 3
Lancet's reply17 Jun 2021, 09:07
Official
Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 5 0 1 2 1 3
MA
Mohiyuddin A's updateReviewer Update
17 Jun 2021, 09:41Yep you guys said this yesterday, listen to the call and still waiting ......
MA
Mohiyuddin A's update17 Jun 2021, 09:41
Reviewer Update
Yep you guys said this yesterday, listen to the call and still waiting ......
MA
Mohiyuddin A's updateReviewer Update
17 Jun 2021, 12:18Why are you guys so fu$&ing useless. I called the call centre now and spoke to an agent by the name of Nazreen. She confirmed the details you have Is incorrect yet when I filled in the forms on Tuesday has all my latest details. My results are out but still haven’t received anything neither has my doctor. The agent then cut the call on me. Seriously we are paying for this service
MA
Mohiyuddin A's update17 Jun 2021, 12:18
Reviewer Update
Why are you guys so fu$&ing useless. I called the call centre now and spoke to an agent by the name of Nazreen. She confirmed the details you have Is incorrect yet when I filled in the forms on Tuesday has all my latest details. My results are out but still haven’t received anything neither has my doctor. The agent then cut the call on me. Seriously we are paying for this service
Lancet's replyOfficial
17 Jun 2021, 13:19Good day Mohiyuddin, kindly note we have escalated the matter, one of our consultants will be in touch shortly. Regards, Lancet Laboratories.
Lancet's reply17 Jun 2021, 13:19
Official
Good day Mohiyuddin, kindly note we have escalated the matter, one of our consultants will be in touch shortly. Regards, Lancet Laboratories.