TM
Thobeka M

1 reviews | Active since Aug 2014

28 Jul 2016, 09:07

TERRIBLE SERVICE FOR SOMETHING I URGENTLY NEED

<p>So I called you call center number or client services needing a reprint of the blood test results to be urgently sent to the medical aid for my daughter and My oh My i got the run around from your rude Richmond Receptionist to being sent from pillar to post from test to accounts to client services for the call to be called and so much for me to hold 11 mins.</p> <p>i was disgusted about the service as i work in client services and i KNOW what that means when it comes to giving it to a person. I am still left wondering if Lancet knows what they do especially the Call Center</p>

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Replies (6)
Lancet
Lancet's reply28 Jul 2016, 09:18
Official

We apologise the unsatisfactory service. Please allow us to and a Manager will contact you shortly.

Regards,

SR

Lancet
Lancet's reply10 Sept 2016, 11:52
Official

Dear Miss Maluleka

We sincerely apologise for the unsatisfactory service rendered to you. As has been explained by our Area Manager in her call to you, the relevant staff are being re-trained and refresher courses are been given to ensure similar issues are not repeated.

The inconvenience is regretted.

Kind regards

GM

Lancet
Lancet's reply10 Sept 2016, 11:53
Official

Dear Miss Maluleka

We sincerely apologise for the unsatisfactory service rendered to you. As has been explained by our Area Manager in her call to you, the relevant staff are being re-trained and refresher courses are been given to ensure similar issues are not repeated.

The inconvenience is regretted.

Kind regards

GM

Lancet
Lancet's reply10 Sept 2016, 11:53
Official

Dear Miss Maluleka

We sincerely apologise for the unsatisfactory service rendered to you. As has been explained by our Area Manager in her call to you, the relevant staff are being re-trained and refresher courses are been given to ensure similar issues are not repeated.

The inconvenience is regretted.

Kind regards

GM

Lancet
Lancet's reply10 Sept 2016, 11:54
Official

Dear Miss Maluleka

We sincerely apologise for the unsatisfactory service rendered to you. As has been explained by our Area Manager in her call to you, the relevant staff are being re-trained and refresher courses are been given to ensure similar issues are not repeated.

The inconvenience is regretted.

Kind regards

GM

Lancet
Lancet's reply10 Sept 2016, 11:54
Official

Dear Miss Maluleka

We sincerely apologise for the unsatisfactory service rendered to you. As has been explained by our Area Manager in her call to you, the relevant staff are being re-trained and refresher courses are been given to ensure similar issues are not repeated.

The inconvenience is regretted.

Kind regards

GM