Terrible Service

I am writing to express my dissatisfaction with the service I received at your facility on November 30, when I visited for a blood test.

Unfortunately, the experience was far from satisfactory. I felt compelled to bring to your attention a few issues that occurred during my visit.

Firstly, upon my arrival, I noticed that the power was out due to load shedding. While I understand that power outages can happen, I was surprised that a large company like Lancet Laboratories did not have a reliable backup power solution in place. The lack of adequate lighting in the room made it challenging for the nurse to perform her duties effectively.

Moreover, I observed the nurse who attended to me returning from what seemed to be a break after she mentioned she was going to the restroom to the receptionist. She returned eating and went into the back before attending to me. I was taken aback when she began the blood-drawing procedure. I did not witness her washing her hands or using sanitizer after her break, which raised concerns about hygiene practices, especially in a medical setting. Additionally, she did not use gloves during the procedure, which further added to my unease.

The procedure itself was not smooth, as it took the nurse three attempts to insert the needle to obtain a blood sample. This not only caused discomfort but also left me questioning the competency of the staff. It is not appropriate to joke saying she hopes she can find a vein in the dark.

As a client of Lancet Laboratories, I expected a higher standard of service, particularly in terms of hygiene, professionalism, and contingency planning during power outages.

I hope you take this complaint seriously and investigate the matter thoroughly. I believe that improvements are necessary to maintain the high standards that Lancet Laboratories is known for.

I appreciate your prompt attention to this matter and look forward to hearing about the steps taken to address these concerns.