TERRIBLE SERVICE

My had a payment arrangement with Lancet due to being a pensioner. He passed away sadly on the 13 April. The same day before his passing a callcenter consultant called my mother's cellphone and demanded the remainder amount due. I took the call and told said agent apologies the monies will be settled, however he is passing and we will see to it. Nonetheless payment was made when opportunity afforded me on the 20APR21 and receipt provided by the assistant at the Lancet office at Medi Clinic Stellenbosch. The problem here is the accounts it would seem did not check their records and sent demands to my mother for the outstanding amount, continuously up until the 29APR21. Are you kidding me. This is seriously TERRIBLE SERVICE AND ADMIN LANCET!!!! Then to point it out via email and still they send me an email marking Dear Mr. B Petersen - what are you ROBOTS?? I am APPALLED!!!NO COMPASSION HERE, SIES MAN!!