Terrible service

I have been trying for months to sort out my sons bill for when he was admitted into hospital on the 02/06/2025. The people at the call centre's are rude and unhelpful. My medical aid is asking for pathology to request note required from the laboratory for code to be processed. My daughter was admitted on 22/08/2025 same story. I tried to call lancet with all the details and they refuse to help me as they sat they need to talk to my husband. Who works in a rural area and doesn't have time to deal with this. Terrible service honestly. I will never use lancet ever again. I am trying to sort things so lancet can get paid. Then I get blocked and not assisted.