Terrible assistance

On the 2nd August I logged a complaint here because after numerous issues no one wanted to assist me with resolving the issue. 16 days later and this is still not resolved. I asked you guys to resubmit a claim to Discovery to pay one of the tests that were done on the 1st June 2022 for R564.10. Instead you submit a claim to Discovery for tests which were done on the 23 May 2022 for R188.50 and this was already paid for so Discovery obviously declined it. I've just received a msg demanding payment for these test AGAIN. Guys surely it cannot be this difficult to resolve this matter. Please can you sort out the mess you created in the first place.