TERRIBLE ACCOUNTS DEPARTMENT

Lancet accounts departments have no clue what they doing. I did blood tests and around a couple of weeks later, I got the invoice to pay since my Medical aid savings are up. Having it been mid month, I sent the invoice to my Gap cover to pay. It was paid in full as per the invoice sent to me. During the time the invoice was sent and gap cover paid, I got calls and emails every single day despite me telling them it’s with gap cover and will be paid. After Gap cover pays in full, I’m still getting constant calls and emails, I’ve sent through proof of payment three times! Now I’m being told that because a different medical aid paid, they revised the rates! After me explaining a different medical aid did not pay, it was my gap cover and I would’ve been reimbursed by them any case if I paid privately. They said they will log a call with their back office and get back but I am still getting numerous calls as my account is showing an outstanding balance!!! When my account was paid in full! Absolutely horrible service, horrible customer experience. I’m still waiting on a resolution 😡