Still waiting for Lancet

They had escalated the matter to Doctor for respond, at moment, I can only complain with the lady who phoned, I think because I can't afford to sue, after speaking with that lady I felt more irritated, can you imagine going all out explaining, and then the answer is I don't have answer, I waisted about 30 minutes taking to that lady man. But I need answer I will try to be patient I doubt these people understand pain and suffering, they took the joy we were looking forward to, Lancet said they tested my wife again without our permission, my wife refuse that she was tested an again I asked who will pay for those test because mvozo medical aid refused to cover those test those retests, and why none of us were informed after or even before now must owe them, even after my son DR said they will test my son day after he was born and she also never mention that to me as the only Dr who took time to came an explain the progress of my son, I was at hospital from 06:55am until about 16:00 pm,