Still no refund!

<p>A few weeks ago, my husband went for blood tests at Lancet labs. A few days after the tests, we received a bill for R1337,72. We ignored it because our medical aid always pays for those particular blood tests. A few days later, we got a phonecall from Lancet saying the bill hadn't been paid. I phoned my medical aid and there had been some confusion over the authorisation code. They told me to get Lancet to re-submit the claim and they would pay ASAP. I phoned the Lancet accounts department and they agreed to do that. </p> <p>A few days later, an agent from Lancet phoned us threatening to take legal action if we did not pay the bill. We told them about what we had arranged with their accounts department and they said that our medical aid still had not paid the amount. We paid the next day. Within hours of us paying the bill, we saw our medical aid statement - it reflected that they had indeed paid the outstanding R1337,72!</p> <p> </p> <p>I phoned the Lancet acounts department for a credit refund and sent all the necessary documents the same day. They told me it would take 14 working days. That was 16 working days ago. We still have not received a refund or even an apology for the hold up.</p> <p> </p> <p>This is absolutely shocking service from Lancet. Not only did we have to faec aggressive phonecalls from their accounts department, but we still have not been paid back the money that's owed to us!</p>