1 reviews | Active since Jul 2016
Still no contact after previous complain
<p>i complained abboutbthe service from lancet on the 26th of July and i was told that a manager will contact me shortly and uts the 2nd of August and still no response, ikeep getting the run around about the accounts that have nt been paid and i am still wwaiting for proof of submission from you as requested by my medical aid, this is the 3rd month and you have the nerve to send me threaten message abiut judgements when you know very well that you never sent the claims. in order for you to know aout my waiting period you had to send claims to my medical aid so i dont understand why you canot send the proof so Topmed can pay you. They wont pay until you send them proof of submission and i wont pay this when ipay medical aid every month. this is your mistake by failing to submit claims and now they are stale and i must buy, that is not going to happen and i will takethis further if the is a need.</p>
We firstly apologise for the delayed response to your complaints.
Our investigation reveals that your accounts were billed as Private and never submitted to Topmed. Your Medical aid Society’s decision was that the member pay the service provider for services and claim back from Topmed. All members were apparently informed.
Accordingly, we have billed you as a Private patient. However, as per the agreement with Topmed, we will gladly reduce the amount to the agreed Topmed tariff (effectively less 13%).
The total amount outstanding is R3 055.00 less 13% (R397.15 ) is R2 657.85.
We trust this is in order. Please confirm date of payment.
Kind regards
GM
We firstly apologise for the delayed response to your complaints.
Our investigation reveals that your accounts were billed as Private and never submitted to Topmed. Your Medical aid Society’s decision was that the member pay the service provider for services and claim back from Topmed. All members were apparently informed.
Accordingly, we have billed you as a Private patient. However, as per the agreement with Topmed, we will gladly reduce the amount to the agreed Topmed tariff (effectively less 13%).
The total amount outstanding is R3 055.00 less 13% (R397.15 ) is R2 657.85.
We trust this is in order. Please confirm date of payment.
Kind regards
GM