1 reviews | Active since May 2009
STILL AWAITING RECEIPT
<p>I phoned Lancet accounts on 30/05 requesting a receipt for payment made to them in Oct 2015. Roje Beukes could not assist me telephonically and so I emailed the statement and proof of payment to him the very same day. I followed up on this email twice due to no response. I finally received a response from Roje on 10/06 again asking me for details that had been discussed in our initial conversation. Again not able to assist me, he said that he sent all the info. to his team and to labforms department for them to assist on this account and have advised them to send me the receipt as soon as they pick up my account. It is now 15/06 and I have still received no receipt nor any feedback. It has become very frustrating and it is feels like I am being brushed off. I made a payment to Lancet and I want my receipt, what is so hard about that?</p>
We apologise the unsatisfactory service. Please allow us to and a Manager will contact you shortly.
Regards,
SR
We apologise the unsatisfactory service. Please allow us to and a Manager will contact you shortly.
Regards,
SR
It has been 1 week since I posted this review. I have still not received my receipt neither has a manager contacted me. I am so appalled by the customer service!
It has been 1 week since I posted this review. I have still not received my receipt neither has a manager contacted me. I am so appalled by the customer service!
Dear Mrs Mothilal
We sincerely apologise for the manner in which we have handled your enquiry and regret the delay in responding. We will ensure that the corrective measures will be taken to train the relevant consultant so that similar issues do not recur.
I have forwarded your request to our Banking department for your receipt to be emailed to you. This should be resolved by Monday.
Kind regards
Hi Banking
Please provide receipt for attached account.
Many thanks
GM
Dear Mrs Mothilal
We sincerely apologise for the manner in which we have handled your enquiry and regret the delay in responding. We will ensure that the corrective measures will be taken to train the relevant consultant so that similar issues do not recur.
I have forwarded your request to our Banking department for your receipt to be emailed to you. This should be resolved by Monday.
Kind regards
Hi Banking
Please provide receipt for attached account.
Many thanks
GM