*********** staff

My medical aid suspended payment to Lancet because of incorrect ICD codes and asked for re-submission. Since then I (and my broker) contacted Lancet on numerous times for re-submission. We even received a reference number on our calls where Lancet promised to rectify the situation. However, nothing happened and instead they forwarded the invoice now to me because "the member is ultimately liable". Now I get harassed for payment because they can't do their job properly.