*********** STAFF

I've been calling your call centre since 29 May to have funds returned that was greedily & incorrectly taken from my savings! I was promised by 3 of your agents till date thst the query has been escalated to back office & the funds will be reversed. My initial call on 29 May was not even logged yet I was promised it was escalated and my account will be rectified. To my sorrows I had to keep calling in for assistance. All references provided are : Dominique 03 June & Nomusa 09 June as your agents do not give reference numbers. I then lay a complaint on social media regarding your pathetic service & *********** agents on social media and recieve a reference number & told i will be contacted. Today your agent called me and let the phone ring ONCE & dropped the call. I called into your call centre 3 times to reach this agent called Melanie. She refused to take my calls when her colleagues transfered me through and let my calls ring until they disconnected without calling me back! Your service is PATHETIC. Your staff are ***********. There's NEVER a manager available. I then get promised that my number has been sent ton1 to contact me, guess what! That was also lies!!!!! Why must there's always be a fuss and a complaints laid to be assisted CORRECTLY!!!! Do your staff not understand first time right????????? I do not want contact from any stupid *********** agents. I want a manager to contact me.