MK
Maria K

1 reviews | Active since Mar 2018

17 Dec 2019, 14:33

STAFF AT LANCET LAB IN HOWICK

We had a problem with Lancet Lab in Howick that claims they did a blood test on my b.friend who was on my medical aid. We know that no tests were done as they said the medical aid would not cover. They have now handed the account over and the attorneys keeps on phoning wanting the money from me. We had a call from lancet saying that they cannot trace this. But the Attorneys keeps on phoning us. I'm sick and tired of this. This was a simple thing. They filled the forms contacted the medical aid who said they wont cover, my b.friend then did not have the tests done. What are they charging for???????? STAFF AT LANCET IS FAST ASLEEP!!!!!!!!!!!!!!

0
Replies (2)
Lancet
Lancet's reply17 Dec 2019, 15:38
Official
Dear Maria

Thank you for informing us.

Kindly note that we have escalated this incident to our Billing team who will investigate the matter.

Kind Regards
Lancet Laboratories 
MK
Maria K's update17 Dec 2019, 16:04
Reviewer Update
Thank you, however this was your previous response to and Lancet did phone only to let me know that they cannot trace anything. This needs to be resolved.