MB
MARINDA B

1 reviews | Active since Jul 2016

13 May 2024, 21:45

*********** staff

Lancet Laboratories has the worst accounts department. They have been claiming thousands of rands from my medical aid for a patient in hospital under the wrong dependant code. I have phoned them twice already to rectify the mistake, and yet they are still continuing to claim under the wrong dependant. As a result of their mistake, I cannot go for blood tests requested by my doctor as our out of hospital benefits are depleted. Very unprofessional staff. I would have given 0 stars if there was as option.

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Replies (1)
Lancet
Lancet's reply14 May 2024, 13:47
Official
Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 6 8 6 6 6 9 . Regards, Lancet Laboratories.