WA
Warren A

1 reviews | Active since May 2014

07 Dec 2023, 14:30

SMS DEMANDING PAYMENT FOR SERVICES NOT REQUESTED

My Mother who is on my medical aid went into hospital and the doctor requested services from Lancet. Lancet then charged for something that was not requested. My medical aid - Momentum rejected the claim as "Not part of profile requested - member not liable". I informed Lancet of this and they said it would be referred for investigation. However I am constantly still getting rude demanding SMS demanding IMMEDIATE payment for the outstanding amount. This is harassment and I am EXTREMELY ANGRY. This is for a small amount however I will not pay on principle, and I should not be subject to constantly receiving these rude SMS!

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Replies (1)
Lancet
Lancet's reply11 Dec 2023, 11:04
Official
Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 6 6 2 7 1 9 . Regards, Lancet Laboratories.