AP
Agmad P

1 reviews | Active since Aug 2022

22 Sept 2025, 15:26

SMS AND CALLS

I am writing to lodge a formal complaint regarding repeated SMS messages I have been receiving from your organisation (or on your behalf). These messages state that my account has been handed over to attorneys.

I wish to make it clear that:

I do not have any account, contract, or dealings with your company.

I have received multiple SMS messages of this nature, which are causing me emotional and mental distress.

These communications constitute a breach of my personal information under the Protection of Personal Information Act (POPIA).

I therefore demand that you:

Immediately remove my personal information, including my cellphone number, from your systems.

Confirm in writing that my contact details have been removed.

Provide details on how my personal information was obtained.

If I continue to receive such messages, I will escalate this matter to the Information Regulator and pursue legal action for harassment and ******** processing of my personal data.

0
Replies (3)
Lancet
Lancet's reply22 Sept 2025, 16:04
Official
Good Day Agmad We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the relevant department to investigate and address. Your reference number is  ***.
 Regards, Lancet Laboratories. 

Best regards,

AP
Agmad P's update01 Oct 2025, 09:29
Reviewer Update
I acknowledge your response; however, I am still receiving final notice messages, which is both concerning and unacceptable given that I have already raised this matter.

It is extremely frustrating to continue receiving these notices while the issue remains unresolved. Please ensure that my account is reviewed as a matter of urgency, and confirm in writing that no further final notice communications will be issued until this has been properly rectified.

I expect a clear update on the progress of the investigation and a timeline for resolution.

Lancet
Lancet's reply06 Oct 2025, 09:03
Official
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Please note we will to investigate and address.

Best regards,