Shocking service from Lance Accounts Department

Item: Lancet
Rating: 2
Author: Mariaan S

I received a sms to pay an outstanding amount for Lancet. I am sorry but who is going to pay money via a sms. When you get to ANY Lancet branch you sit there for 30 mins completing all the information over and over again; I think i had to write down my email address 3 times. Please can you in 2021 email our statements and invoices and guess what maybe more people will pay. I asked, via email, for my statement on 1 Sept. I received an email from Presence on 3 September to say that it will be sent to me. By 7 September i had to phone, because Lancet cannot even send a statement in one day. When i phoned i was asked when i will pay. Really!! Please can you make sure your accounts department do their job. Its SHOCKING SERVICE!!!

Helpful (0)

Replies (2)

Lancet's replyOfficial

07 Sept 2021, 10:33

Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 5 2 1 2 1 0 . Regards, Lancet Laboratories.

Lancet's reply07 Sept 2021, 10:33

Official

Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 5 2 1 2 1 0 . Regards, Lancet Laboratories.

Mariaan S's updateReviewer Update

07 Sept 2021, 10:37

The gentleman i spoke to assisted me and immediately sent the account, which i have now paid.
Please ensure your statements are emailed timeously and queries are answered within 2 working days.
Thanks

Mariaan S's update07 Sept 2021, 10:37

Reviewer Update