Rudeness by Accounts Department

I received an sms informing me that l owed Lancet R125.10 because l was out of Medical aid savings and there were bank details in the sms. I called the call centre to inform them that l was not comfortable making payment based on an sms because on previous occassions, an invoice or statement had been emailed to me. The lady was very rude and cut me off with explanations about the post office being on strike. She went on to tell me that it takes 3 days because she must now request for the statement to be emailed to me but she suggested l go to a Lancet office to make payment. I told her that l would not be able to leave the office to which she responded rudely \we must all make time to pay our debt'. I dont appreciate her attitude because l made time by calling to request a statement in order to make payment while at work. We are in the year 2016 were statements can be emailed and payments can be done electronically. GET WITH THE TIMES LANCET and work with TECHNOLOGY it is easy. I am glad the calls are recorded. l called 3 Feb 2016 between 11:30-12:00. Listen, judge for yourself"