Rude unprofessional people

my partner were in Wilgers Hospital for heart operation in Oct 2015.<br> When admitted, it was spcifically specified that ONLY Vermaak en Vernnot must be used for any blood work. <br> <br> After even indicating this on the admission file, Lancet still went and draw blood AND submitted the accounts to Discovery. <br> <br> Annami phoned me while the person was still in hospital was argued with me when i told her that Lancet was not supposed to have taken any blood for tests. We had a huge argument. <br> Annami should not be working with the public at all. She needs to go on training how to work with customers and how to treat customers. I am not impressed. If this was my employee, i will surely discipline her and even fire her. <br> <br> Lancet is a company i would NEVER use for any blood work as they specifically know that Discovery have a preferred service provided and still sneaked in and did the blood-work without ANY authority.<br> This is completely unprofessional as they know the rules from the medical aid scheme. <br> <br> I expect an apology from Annami in writing. I will still log a complaint with Discovery as well to investigate this matter and who is responsible for the mistake and unprofessional service.