RUDE REPLY :COMPLAINTS -LANCET

After escalating a complaint for service delay which resulted me in two consultation fees -Lancet's cold and unapologetic reply to close the case.

e: Test Results Complaints Inbox

*** <***> 30 Oct 2020, 12:15 (4 days ago) to me

Dear P Your urine test was resulted on the 23/10/2020 and results emailed to your Dr on the 23/10/2020 17:04 , a hard copy was also printed on ther 24/10/2020 and sent to your Dr . Your Dr is also able to call in for the results if he has not received them . I have emailed your results to you . Regards Donovan

Just need to know I gave Lancet over 24 hours as per their consultants' advice but still at 4:30pm no results and by the time they sent them to the Dr I was close to home and the Dr's office was closing or closed. I gave my samples at around 8:30am the previous day and gave gap hours. Please don't EVER give me a rude reply that my doctor would have also called. We also know dr's are busy people especially in this pandemic. I had to wait for 4 days to get another appointment and then I have to deal with your non delivery. I am your client and paid Lancet .Results were supposed to be there at least by 10am as per the turnaround time given. Donovan's reply lack empathy and putting client's needs first in any field let alone medicine. Please tell him I paid for that service and should not tell me expect me to beg for it. Please contact me as to why this happened rather than Donovan's cold reply. Please refund me