TM
Thulisiwe M

1 reviews | Active since Apr 2013

29 Oct 2021, 09:23

******* Lancet with *********** staff

Lancet has been claiming that I owe them for bloods they took in August, which didnt happen because I never took bloods in August. They have been annoting me with calls and emails of this outstanding amount that I do not owe them. In June I joined a new company and got tested for covid antibodies and other tests, which is billed to the companies account. Some retarded person at Lancet billed the account to me instead. I have explained to Lancet that this is their mistake , 3 times already!!!! I have spoken to 2 people over the phone and sent an email with my explanation of their mistake and they are still annoying me with calls. I have worked for them before and as a lab person, I know how things are done and how this mistake happened, so I know what I am talking about. The incompetence of every single person I have spoken to about this matter is appalling, I am livid and do not wish to see myself blacklisted over *******. Every single employee at the lab where I work has done the same tests and NEVER paid from their own pocket, all billed to the company. So what is this ******* Lancet is bringing to me!!!!!!! terrible service that wouldnt have happened at Ampath!!!

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Replies (1)
Lancet
Lancet's reply29 Oct 2021, 16:59
Official
Good Day Thulisiwe 
Thank you for bringing this to our attention. Kindly note we have logged a customer complaint ***. We will escalate it to the relevant team to investigate further. 
Kind Regards Lancet Laboratories.