1 reviews | Active since May 2014
RIPOFF, ********* and abuse of clients :( :( :( :(
Wow!such a bad reputation on this site and I can understand why.The ? I ask is how can a company that should be saving lives and helping people find solutions to their health problems be so callous, uncaring and devious.Today I got an sms stating that I have been handed over to the ITC for an amount of R797.50. Firstly, this amount is incorrect as I have been to the office in Smith Street to make this payment only to find out that the Medical Aid paid a part of the payment and not the full amount and I was liable for the outstanding amount. Learning that I owe money was a surprise as I was not notified that there were no funds in the medical aid to make a decision as to whether or not to do the tests.This was an emergency situation as I was taken to the outpatients dept of City Hospital shortly after being released from the hospital after having a relapse.My second question is why did Lancet do the tests if there were no funds in my medical aid? Various sms's followed threatening hand over and I made an attempt to pay this amt and have proof that the amt in the sms was incorrect so why is Lancet claiming more.Ripoff of note handed me over and want me to pay now,what a cheek :(
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards SR
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards SR
Dear Miss Moodley
Firstly, we apologise for the very late response to your post on Hellopeter. Regrettably HP was being upgraded, hence our challenge to access your complaint.
We also regret the manner in which we have handled your account.
The amount of R797.50 is the amount outstanding, however, due to us crediting a Test done on 12 August, Discovery inadvertently made payment on the credit. This amount is being reversed by them.
Our many attempts to contact you were futile as is also evident with ITC-BA trying to contact you on the same contact numbers that you also posted on HP.
Should you have proof of a payment made by Discovery on this account (Y***) in order for us to investigate and ensure resolution on your query.
Kind regards
GM
Dear Miss Moodley
Firstly, we apologise for the very late response to your post on Hellopeter. Regrettably HP was being upgraded, hence our challenge to access your complaint.
We also regret the manner in which we have handled your account.
The amount of R797.50 is the amount outstanding, however, due to us crediting a Test done on 12 August, Discovery inadvertently made payment on the credit. This amount is being reversed by them.
Our many attempts to contact you were futile as is also evident with ITC-BA trying to contact you on the same contact numbers that you also posted on HP.
Should you have proof of a payment made by Discovery on this account (Y***) in order for us to investigate and ensure resolution on your query.
Kind regards
GM