Ridiculous bill

From: Naazia Ephraim Sent: Monday, June 1, 2020 3:54 PM To: '***' <***> Cc: '***' <***> Subject: Attention: Registrar of the HPCSA -complaint Importance: High

Hi

I would like some assistance on this case.

I had gone for an allergy test on 5/3/2020.

I called Lancet on 3/3/2020 and was given a quote based on the codes ticked on the Pathology request form. The person I spoke to stated it would be approximately +- R1200. (time 10:46am).

Without any contact made to me, my blood was tested against 18 allergens for which all incurred a cost. Resulting in a claim for R4500 +/-

As you can see from the feedback below. Lancet has said it was Medical Aid rates vs cash rates , which was not advised to me on the call.

They then said the tests were reflexed – which is jargon I don’t understand.

And have yet to receive a reply to the below email.

Further to this I made an inquiry through the medical aid about this initially as we see a locum doctor at work and are home based now so getting my results would be challenging considering the lockdown.

The results we have never received. So not only was I charged an exorbitant amount I didn’t plan for, I still have no idea what if anything , I’m allergic to.

Both Lancet and my doctor gave me more or less the same value for the tests. There is no way that I would have done it if I knew it cost +R4000