Ridiculous

<p>I was ordered to do some tests by my doctor. After visiting your Montana Lab on Sa****ay and submitting the tests, I was contacted yesterday to be informed that some of my samples went missing and that I would have to resubmit them. </p> <p> </p> <p>With great inconvenience to myself, I visited the lab to resubmit my samples again yesterday however none of the ladies working there were able to gather what has to be done to resubmit the sample to your lab from your call centres. This was in light of the fact that I was a cash customer and that the specific test was part of a profile of which half the samples were received. They phoned 3 different people - all of whom gave them conflicting information. I left there without knowing how my samples will actually get to your lab and be included with the existing tests.</p> <p> </p> <p>How ON EARTH do you expect me to consider the test results to be reliable? How will I ever know that the results I receive (if I receive them) are actually that of my samples in light of this blatant unprofessionalism??</p> <p> </p> <p>Not only did it cost me a fortune for the test (which was paid for cash on Sa****ay) - in addition to this I had to be inconvenienced and incur extra costs to go back to the lab to resubmit samples because you lost it, and then furthermore I am met with large scale confusion - this is by no means what you expect when you deal with a company that is responsible for conducting test which may have a life altering result?</p> <p> </p> <p>I am nowhere near impressed and I actually have a good mind to reverse the charges for the tests from my bank. Not only have you cost me additional money and time due to your incompetence but you have now also left me with uncer*****y which I can't even put a price on. </p> <p> </p> <p>I only go to you because you are the contracted service provider with my Medical Aid (of late), but in all the years I used Ampath, I have never experienced anything resembling this - it appears that they at least know what they are doing.</p> <p> </p> <p>I expect answers and resolutions. </p> <p> </p> <p>0 Stars!!!!!!!!!!!!!!!</p>