results not sent

I am working for an insurance company, I sent a client to lancet lab ON the 16 November 2015 for test required for his policies. The ID number of the client were written incorrectly on the forms that had to go to headoffice so the application can be process. my company picked up the incorrect ID and i alereted Lancet to resend the test results woith the correct information. I have called them on two occasions and asked them to send the test with the ID number corrected and still my headoffice havent recieved the test results with the correct ID number. Please assist as this case has been pending for almost a month now, waiting for the results.<br> <br> I DONT UNDERSTAND HOW THEY MESSED UP THE ID NUMBER BECAUSE CLIENTS NEED TO PROVIDE AN Id DOCUMENTS BEFORE THE REST ARE DONE.