RESPONSES FROM LANCET COME THROUGH HELLOPETER ONLY

Your call centre agent called me the other day to ask me to pay my account. I informed him that I had already paid it, and only then did he actually open up my account and confirm my zero balance. Such inefficient service. I then requested a statement from him reflecting my nil balance and he said \consider it done". Two days later and im still waiting for the statement. Lancet is very quick to phone and ask for payment without checking first if the account is paid - so why cant you send me a statement confirming my payment just as quick?"""